What forms of payment do you accept?

MODAQUEEN accepts the following forms of payment for online purchases:

Mastercard and Visa

Your payment card information is transmitted to the Secure Payment Platform in encrypted form. In this way, you will ensure safe payment and safe browsing.

Please note, we do not accept MODAQUEEN gift cards on modakurk.com at this time.

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Can I use multiple methods of payment?

At this time, we only accept one form of payment per order.

When will I be charged for my purchase?

For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. Once the order is placed, we will authorize payment for the full amount and prepare your order for shipping. The full amount will be charged once your order is shipped. Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on modakurk.com, MODAQUEEN Client Services will contact you to confirm the order and process the payment.

Is VAT included in the final price and how do I claim VAT back?

All prices include VAT. At this time we are unable to provide tax refunds for purchases made on modakurk.com

Can I cancel or modify my order?

If you need to cancel or change your order, please Contact Us as soon as possible. We will make every effort to fulfill your request, but we cannot guarantee that your order will be adjusted after it has been shipped. Orders processed cannot be canceled or changed; You can return your product subject to MODAQUEEN's Online Return Policy. (According to our Online Returns Policy
Even if the package of the purchased product is not opened, it is not opened, it is not worn, and if the box, package, invoice and accessories are complete, they are evaluated and answered.)
Once a Make-to-Order Order has been placed or a personalized order has been placed, it cannot be canceled or changed. These products are considered final sales and cannot be returned.

The purposes for which we process your personal information are as follows:

Providing you with the products and services you have purchased or otherwise requested either in our stores or online.

This involves any action necessary to perform our obligations under the sale or service contract you conclude with us (processing of your payment, delivery, return management, etc.)

For purchases made on our website, the contract is our Terms and Conditions of Sale.

The processing of your personal information is justified on the following legal basis:

If you would like more information on the purposes and legal bases, you can contact us at info@modaqueen.com (or see How can you contact us?)